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Accident Management

Effectively designed to minimise driver and vehicle downtime, Interactive Fleet Management’s accident management service takes control of the entire process – from the time the incident is reported to the moment the keys are placed safely back into the hands of the driver.

Our experts manage the insurance claim process by co-ordinating all communication between the driver, client, insurance company/broker and recovery agent, with the ultimate aim of limiting vehicle off road time, lessening administration and reducing repair costs.

Our Accident Management Benefits:

  • Minimise employee down time
  • Arrange for vehicle recovery or repairs to be carried out
  • Manage the claim form process with driver and Insurer
  • Obtain repair estimates
  • Authorise repairs
  • Arrange temporary vehicle cover and eventual return of repaired vehicle
  • Liaise with insurance company
  • Instruct 3rd party recovery
  • Provide incident reports
  • Provide suite of management reports to assist with managing down your incident rates and costs

Our Service

FAQs

Q. Is Interactive Fleet Management owned by a bank or vehicle manufacturer?

A. No, we are a member of the Grosvenor Group of Companies - a privately owned group with operations that span contract hire, fleet management and vehicle retail and have remained stable and independent for over 35 years.

Q. Who would my drivers deal with?

A. This depends on the services you utilise, however every department (e.g. vehicle ordering, maintenance control, rental, accident management etc) offers a superb, personal service to drivers. We're also proud not to offer automated voice mail queues or call centre systems. Instead, drivers can call in and speak directly to someone who can help.

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© 2015 Interactive Fleet Management Ltd. Balmoral House, Kettering Venture Park, Kettering NN15 6XU Tel: 01536 536590 Fax: 01536 536591